We want you to be satisfied with your purchase. Please review the following return, refund, and exchange policy carefully before submitting a request.
Return Period
We accept eligible return requests within 7 days from the date of delivery.
If you wish to return a product, please contact our customer service team within 7 days after receiving your order.
All returns must be reviewed and approved before the product is shipped back.
Products returned without prior authorization may not be accepted.
Return Eligibility
To be eligible for a return, the product must meet the following conditions:
- The product must be unused and in its original condition.
- The product must not show signs of misuse, modification, improper installation, or physical damage caused by the customer.
- The original packaging, accessories, manuals, chargers, cables, and other included items must be returned where applicable.
- Proof of purchase, such as your order number, must be provided.
- The return request must be submitted within 7 days of delivery.
For verification purposes, we may ask you to provide clear photos or videos showing:
- The product
- Product packaging
- Accessories
- Product model or label
- Any damage or defect, if applicable
Products that do not meet the above requirements may not be eligible for return or refund.
Eligible Reasons for Return
Returns may be requested in the following situations:
Customer-Initiated Returns
You may request a return if:
- You changed your mind.
- You ordered the wrong battery model or product.
- You purchased an incompatible product.
- You no longer need the product.
For these situations, the product must meet our return eligibility requirements.
The customer is responsible for the return shipping cost.
Defective, Damaged, or Incorrect Products
You may request a return, replacement, or refund if:
- The product is defective upon arrival.
- The product was damaged during shipping.
- You received the wrong product.
- The quantity received does not match your order.
Please contact us within 7 days of delivery and provide:
- Order number
- Description of the issue
- Clear photos or videos showing the problem
After verification, we will provide an appropriate solution.
For verified defective, damaged, or incorrect products, we will be responsible for the return shipping cost.
Return Shipping Costs & Fees
If the Return Is Due to Customer Reasons
For returns caused by reasons such as:
- Change of mind
- Ordering the wrong product
- Product incompatibility caused by incorrect product selection
The customer is responsible for the return shipping cost.
If the Return Is Due to Our Responsibility
We will cover the return shipping cost if:
- The product is defective.
- The product was damaged during shipping.
- The wrong product was shipped.
- The order was incorrectly fulfilled.
When applicable, we will provide return shipping instructions or a prepaid return shipping label.
Restocking / Handling Fees
We do not charge a restocking fee or return handling fee for approved returns.
However, customers remain responsible for return shipping costs when the return is caused by customer reasons as described above.
Return Process
Step 1: Contact Us
Before returning any product, contact:
Email: support@jessybattery.com
Please provide:
- Order number
- Product name or model
- Reason for return
- Photos or videos where applicable
Step 2: Return Request Review
Our customer service team will review your request and normally respond within 1–3 business days.
If your return is approved, we will send you:
- Return authorization
- Return instructions
- The correct return address
- A prepaid shipping label when applicable
Step 3: Ship Your Return
After receiving approval, follow the return instructions provided by our customer service team.
Important Return Address Notice
Do not send your return to the address shown on the original shipping package, shipping label, or sender address.
The return address may be different from the original shipping address.
The correct return address will be provided by email after your return request has been approved.
Packages returned to an unauthorized address may not be accepted or processed.
Because some of our products contain rechargeable batteries, please follow the return shipping and packaging instructions provided by our customer service team.
Step 4: Provide Tracking Information
After shipping your approved return, please provide us with the return tracking number.
For customer-paid returns, we recommend using a trackable shipping service.
Customers are responsible for ensuring that returned packages are properly packaged and shipped according to the return instructions.
Refund Policy
Once your returned product has been received, we will inspect it to confirm that it meets the return requirements.
After the return is approved following inspection, the refund will be issued to your original payment method within 7 business days.
You will receive a notification after the refund has been processed.
When Will I Receive My Refund?
After we issue your refund, your bank, credit card provider, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
This usually takes approximately:
3–10 business days
The exact processing time depends on your payment provider or financial institution.
Therefore:
Return Inspection & Refund Processing: Up to 7 Business Days
Bank / Payment Provider Processing: Approximately 3–10 Additional Business Days
If you have not received your refund after this period, please first check with your bank or payment provider.
You may also contact us at:
support@jessybattery.com
Exchange Policy
We accept exchanges for eligible products within 7 days of delivery.
You may request an exchange if:
- You received a defective product.
- You received a damaged product.
- You received the wrong product.
- You ordered the wrong compatible model and the product remains unused and eligible for return.
To request an exchange, contact:
support@jessybattery.com
Please provide:
- Order number
- Product model
- Reason for exchange
- Photos or videos where applicable
After your exchange request is approved, we will provide the return instructions.
Once the returned product has been received and inspected, the replacement product will normally be shipped within 7 business days.
Exchange requests are subject to product availability.
If the requested replacement product is unavailable, we may issue a refund instead.
Non-Returnable Products
Products may not be eligible for return if:
- They have been used beyond what is reasonably necessary to inspect the product.
- They have been damaged due to misuse, improper installation, improper charging, modification, or customer-caused damage.
- Parts, accessories, packaging, or included components are missing.
- The return request is submitted more than 7 days after delivery.
- The product was returned without prior authorization.
This policy applies only to products actually sold through our website.
Lost Return Packages
For customer-paid returns, we recommend using a shipping method with tracking information.
We are unable to issue a refund for a return package that has not been received by our return facility unless otherwise confirmed by the shipping carrier.
Please keep your return tracking information until your refund or exchange has been completed.
Important Notes
- Return requests must be submitted within 7 days of delivery.
- All returns must receive prior authorization.
- Do not send products back without contacting us first.
- Do not return products to the original sender or shipping address.
- The correct return address will be provided after your return request is approved.
- Customer-caused returns are subject to return shipping costs.
- We cover return shipping costs for verified defective, damaged, or incorrectly shipped products.
- We do not charge a restocking or return handling fee.
- Refunds are issued only after the returned product has been received and inspected.
Contact Us
For return, refund, or exchange inquiries, please contact:
Email: support@jessybattery.com
Response Time: 1–2 Business Days
Please include your order number when contacting us so that we can process your request more efficiently.
